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Docs/Help Center/Declined Transactions

Help Center

Card transaction support

FurlPay does not currently issue production cards or process card authorizations. A card decline from another issuer must be handled by that issuer.

Contact the card issuer

FurlPay cannot see why a third-party card transaction was declined and cannot change its limits, approval state or merchant controls. Use the issuer's official support channel. Do not share a full card number or security code in a FurlPay support ticket.

If a FurlPay payment did not complete

Check the payment's current status and the selected rail. A payment intent or prepared signing request is not a settled payment. If the status is unavailable, pending beyond the period shown by the rail, or inconsistent with the transaction on-chain, contact FurlPay Support with the payment ID and public transaction hash, if one exists.

Current product availability

Card issuing is not a live FurlPay service. Check the service availability overview for current payment capabilities.

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